Last updated: {17/12/2025}

At FiveMo Tours (“we”, “our”, “us”), accessible from https://www.fivemo.com, your privacy is important to us. This Privacy Policy document explains how we collect, use, protect, and share your information when you use our website or services.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Full name
  • Email address
  • Phone number (including WhatsApp)
  • Nationality
  • Travel preferences and booking details
  • Billing information (processed securely via third‑party payment gateways)

b) Automatically Collected Information

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process tour bookings and inquiries
  • Communicate with you before, during, and after your trip
  • Improve our website, services, and user experience
  • Send booking confirmations, updates, and support messages
  • Comply with legal and regulatory requirements

3. Cookies

Our website uses cookies to:

  • Improve site functionality and performance
  • Analyze website traffic
  • Remember user preferences

You can choose to disable cookies through your browser settings.

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information only with:

  • Trusted service providers (hotels, transport providers, guides)
  • Payment gateways (e.g., PayPal, Stripe) for secure transactions
  • Legal authorities when required by law

All third parties are required to keep your data confidential.

5. Payment Security

We do not store your credit/debit card details on our servers. All payments are processed securely through certified third‑party payment providers.

6. Data Protection & Security

We take reasonable security measures to protect your personal data from unauthorized access, misuse, or disclosure.

7. Your Data Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion of your data
  • Withdraw consent at any time

To exercise your rights, contact us at info@fivemo.com.

8. Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for the privacy practices of those websites.

9. Children’s Information

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

FiveMo Tours
Website: https://www.fivemo.com
Email: info@fivemo.com

This Privacy Policy is designed to comply with general data protection principles including GDPR and international privacy standards.

Terms & Conditions (Summary Notice)

Full Terms & Conditions and Cancellation & Refund Policy are available on separate pages. By using our website or making a booking, you agree to these terms.