Effective Date: 16/03/2026
1. Refund Eligibility
Refunds depend on the type of service booked and cancellation timing.
2. Cancellation Refunds
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Full refunds will be provided for tours cancelled at least 24 hours before the scheduled start time.
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Cancellations made less than 24 hours before the tour start time may not be eligible for a refund.
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Partial refunds may apply depending on costs already incurred.
3. Non-Refundable Services
Some services (such as hotel bookings, entrance tickets, or special activities) may be non-refundable once confirmed.
4. Refund Process
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Refund requests must be submitted via email.
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Approved refunds will be processed within 7–14 business days.
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Refunds will be issued using the original payment method where possible.
5. Changes Instead of Refund
In some cases, we may offer:
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Date changes
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Alternative tours
instead of refunds.
6. No-Show Policy
Failure to attend a booked service without prior notice will be treated as a no-show and is non-refundable.